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Automate Your Customer Service Processes – salesforce.com Service Cloud

Published September 24, 2010 | By Bman

The Service Cloud from salesforce.com helps you deliver great customer service from your call center to the social web. In this demo, we’ll see how the Visual Process Manager can guide your contact center agents step-by-step through any customer service… Continue reading →

Posted in Script Sales | Tagged automate, Cloud, Customer, Processes, salesforce.com, Service

Harvey Cohen – Qualifying the Customer

Published September 18, 2010 | By Bman

Harvey describes ways to increase your selling ability. Video Rating: 5 / 5

Posted in Script Sales | Tagged Cohen, Customer, Harvey, Qualifying

Rejected? Laugh it Off, Urges Top Telemarketing Speaker & Customer Service Speaker

Published September 18, 2010 | By Bman

by dramatomy.com

Rejected? Laugh it Off, Urges Top Telemarketing Speaker & Customer Service Speaker

I’m testing a new business venture for a specialized niche of services providers.

And as is my habit, the first thing I do is fashion a… Continue reading →

Posted in Script Sales | Tagged Customer, Laugh, Rejected, Service, Speaker, telemarketing, Urges

5 Steps to Crystal Clear Communication, Says Top Customer Service Speaker & Telemarketing Speaker

Published September 16, 2010 | By Bman

by ıʇʇǝʌןɐɔ ɥsoɾ

5 Steps to Crystal Clear Communication, Says Top Customer Service Speaker & Telemarketing Speaker

Cato the Elder used to punctuate every speech to the ancient Roman Senate with the battle cry: “Carthage must be destroyed!”

At long… Continue reading →

Posted in Script Sales | Tagged Clear, Communication, Crystal, Customer, says, Service, Speaker, steps, telemarketing