www.responsiva.biz telemarketing lists and marketing prospect list data calls. From 2003 to 2008 http offered its clients two primary services; the first is prospect list data specification and supply, and the second is telemarketing services to that b2b data list. And in offering the latter we took pride in implementing a call recording service. This serviced four key purposes; training and development of the telemarketers, client satisfaction and sign-off that their campaign had been set-up and started correctly, thirdly to accompany all the positive calls (eg appointments) with the call recording and fourthly to develop an internal training pack. This training pack was a list of scripts, some live call recordings and their corresponding reports plus an overview about the client. In short it allowed a new telemarketing operator to swiftly get up-to-speed with any new campaign. Occasionally www.responsiva.biz would encounter unusual calls. In this particular case the telemarketing operator has started the call as normal, only to be chatted up by the end prospects who it appears is keen to meet her at some stage during their office Christmas party. Needless to say the telemarketing operator was chatty and professional throughout the call and held her ground well, ultimately brining the call back to the purpose of the telemarketing script namely to invite the prospect to an appointment. And at that point the prospect decides they are in no way interested. He only wanted …
