Experiencing World Class Service Excellence
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the change programme.
Some Delegate Comments
Similarities with our current situation and interesting to see mechanisms and structures put in place to direct transitional change
Change is always difficult, particularly when your colleagues only pay lip service to it
Placing an employee of long standing with the respect of her colleagues teamed with a visionary leader is a recipe for success
Elizabethtown Water
Customer Service Vision
To provide an appropriate level of service for each type of customer which they value, appreciate and would choose in an open market.
Customer Mission
To provide value to our customers by providing safe, adequate and proper service at the most economical cost by continually improving our facilities, our work processes and the
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